1. Eligibility: Returns and exchanges are accepted within 7 days of delivery, provided the item is unused and in its original condition with all tags and packaging intact. 
2. Process: To initiate a return or exchange, contact our customer support with your order details. Once approved, we will arrange for the pickup of the item. 
3. Refunds: Upon receiving and inspecting the returned item, we will process your refund to the original payment method within 7 business days. 
4. Exclusions: Customized products and items purchased on sale are not eligible for returns or exchanges unless defective. 
5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support within 48 hours of delivery with your order details and photographs of the product. 
6. Missing Items: If an item is missing from your order, inform us within 48 hours of receiving your package. Provide a clear unboxing video showcasing the condition of the package upon arrival, including the opening process and contents received.